Appraisal satisfaction of the customers
1. Business and personal information:
2. Which is your role inside the society?
Please Select Quality Management Staff Marketing Staff Technical Staff Commercial Management Staff AdministrationDirection
3. From how much time you are customers Tornoplur Emme?
Less than 6 months.
From 6 months to 1 year.
From 1 to 3 years.
For more than 3 years.
4. In which way you prefer to enter in contact with Tornoplur-Emme?
Telephone
Fax
Email
Encounter with staff of Tornoplur Emme
We prefer to be to contacted to you
Other to specify:
For each one of the questions indicated of continuation, you have the possibility to give one appraisal, give 1 to 4 that corresponds to: 1 = insufficient2 = sufficient3 = good4 = optimal
PHASE OF OFFER
A. Relatively to the initial contact how do you appreciate the availability o Tornoplur-Emme:
1
2
3
4
insufficient
sufficient
good
optimal
B. Relatively to the phase of offer, how do you judge the coincidence between the time you demanded for the presentation of the sampling and the result presented by Tornoplur Emme:
C. Relatively to the clarity and thoroughness of documents shipped with the sampling:
QUALITY OF THE SUPPLIES
D. How do evaluate the dimensional requests:
E. How do you evaluate the quality of the materials and treatments:
F. How do you evaluate the ways and the times of answer to observations on the quality of product:
DELIVERIES
G.How do you estimate the respect of the times of delivery, based on your programming:
H. The coincidence between the amounts from you demanded and the amounts sent from the Tornoplur Emme:
Considering in its complex the relationship with Tornoplur Emme, is judged as:
L. Which are to vs. warning our areas of improvement?
Thank you for the time that you have dedicated to us.